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MY APPROACH

A way of working built around better questions and better decisions.

I do not begin with a predefined solution. I begin by understanding the problem, the system around it and the decision that needs to move.

Frame → Diagnose → Design → Decide → Learn

What guides the work?

These principles shape the questions I ask, the evidence I look for and the way options are evaluated.

Start with the real question

Before choosing a solution, clarify the decision, the context and the question that actually needs an answer.

Look at the system, not one symptom

Decisions are shaped by relationships among economics, resources, incentives, capabilities and the wider environment.

Make assumptions visible

Useful strategy depends on explicit assumptions, hypotheses and trade-offs rather than hidden intuition.

Turn analysis into choices

The work is useful only when analysis can be translated into alternatives, priorities and a clearer decision.

The work moves through five stages.

The sequence is not rigid. Evidence can move the work backward or forward; the objective is a better next decision, not a checklist.

01

Frame

Clarify the decision, boundaries, context, constraints and desired outcome.

02

Diagnose

Separate symptoms from structural causes and map the relationships that matter.

03

Design

Develop and compare realistic options for the strategy, business model or system.

04

Decide

Make priorities, trade-offs and next actions explicit enough to act on.

05

Learn

Use evidence and feedback to refine the model, decision or next iteration.

What this approach is not.

Clear boundaries matter. The method is designed for meaningful decisions and redesign questions, not for adding complexity to straightforward work.

01

A pre-packaged answer before the problem is understood.

02

A presentation of fashionable terminology without a decision behind it.

03

A one-off recommendation detached from the system around the decision.

What should the work make possible?

Outputs vary by problem, but they should reduce ambiguity and improve the quality of the next choice.

01

A clearer problem definition

02

A visible model of the current situation

03

Explicit assumptions and hypotheses

04

Comparable options and trade-offs

05

A clearer direction and next decision

Start with the problem, not the service.

Describe the situation briefly. The first step is to see whether a structured advisory process can create useful clarity.